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Caron Great Customer Service
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Jun 18, 2013 19:29:49   #
ljsb3 (a regular here)
 
On Monday June 10 I got an email from Caron yarn showing several patterns. I clicked on the Knit triangular shawl because it looked like something I may be able to do - when reading the pattern it made no sense. They gave the four rows of pattern stitces but never said when to use them! They only had you casting on 5 stitches and knittig for 55 inches. I clicked on the 'contact us' and asked about the pattern because I just didn't get it. Then Tuesday I got an email from their customer service saying that there must have been a problem when it was posted and she attached the corrected pattern. She also asked for my home address and they would send me some complementary yarn for my trouble. I didn't expect this but today I got a package in the mail with three skeins of Sheep(ish) yarn in the Pink(ish) color (VERY pretty I would add). Now to find something fun to use this on. I guess I have never had a company send me free yarn before just for asking a question about a pattern. I do LOVE working with the Caron Simply Soft yarn and will continue to use their yarn - especially since they have such great customer service!
 
Jun 18, 2013 19:49:37   #
Revan (a regular here)
 
Awsome and great to know about their good service. Lion Brand also has good customer service.
Jun 18, 2013 20:12:40   #
misellen
 
That's good to know. I too like the Simply Soft yarn. I just bought enough to make a sweater (as soon as I finish the one I am currently working on).
Jun 18, 2013 20:26:44   #
SilverWeb
 
Thank you for sharing! Nice to know about companies with great service like this.
Jun 19, 2013 06:13:26   #
kiwiannie
 
Excellent service indeed. :thumbup: :thumbup:
Jun 19, 2013 14:10:56   #
nitchik
 
Wow! Great service!

Mmmm, maybe I need to ask them a question!
 
Jun 19, 2013 17:36:41   #
mountaingal (a regular here)
 
ljsb3 wrote:
On Monday June 10 I got an email from Caron yarn showing several patterns. I clicked on the Knit triangular shawl because it looked like something I may be able to do - when reading the pattern it made no sense. They gave the four rows of pattern stitces but never said when to use them! They only had you casting on 5 stitches and knittig for 55 inches. I clicked on the 'contact us' and asked about the pattern because I just didn't get it. Then Tuesday I got an email from their customer service saying that there must have been a problem when it was posted and she attached the corrected pattern. She also asked for my home address and they would send me some complementary yarn for my trouble. I didn't expect this but today I got a package in the mail with three skeins of Sheep(ish) yarn in the Pink(ish) color (VERY pretty I would add). Now to find something fun to use this on. I guess I have never had a company send me free yarn before just for asking a question about a pattern. I do LOVE working with the Caron Simply Soft yarn and will continue to use their yarn - especially since they have such great customer service!
On Monday June 10 I got an email from Caron yarn s... (show quote)


:thumbup: :thumbup: :thumbup:
Jun 19, 2013 21:08:09   #
run4fittness (a regular here)
 
Great to know! Lovely yarn. I am making a scarf using their yarn!
Jun 19, 2013 22:42:21   #
Swtthng
 
:)
Jun 19, 2013 23:37:05   #
hgayle
 
Awesome
Jun 20, 2013 19:42:11   #
Viddie
 
ljsb3 wrote:
On Monday June 10 I got an email from Caron yarn showing several patterns. I clicked on the Knit triangular shawl because it looked like something I may be able to do - when reading the pattern it made no sense. They gave the four rows of pattern stitces but never said when to use them! They only had you casting on 5 stitches and knittig for 55 inches. I clicked on the 'contact us' and asked about the pattern because I just didn't get it. Then Tuesday I got an email from their customer service saying that there must have been a problem when it was posted and she attached the corrected pattern. She also asked for my home address and they would send me some complementary yarn for my trouble. I didn't expect this but today I got a package in the mail with three skeins of Sheep(ish) yarn in the Pink(ish) color (VERY pretty I would add). Now to find something fun to use this on. I guess I have never had a company send me free yarn before just for asking a question about a pattern. I do LOVE working with the Caron Simply Soft yarn and will continue to use their yarn - especially since they have such great customer service!
On Monday June 10 I got an email from Caron yarn s... (show quote)


:thumbup: :thumbup:
 
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