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Jan 11, 2017 08:00:25   #
Tonka's Mom
 
Back in early September I ordered some yarn from Fiesta. I've had long wait times in the past, but I'm always seduced back by their great offers, so I was willing to wait. Anyway, I received 1/2 of my order
months ago, but I'm still waiting for the lace weight. I've emailed, I've called and left messages (they say on their VM they'll get back to you within 24 hours). Well now, all the voice mails are full - all of them, so matter
where you try to leave a message you're out of luck. Are they out of business? I can only assume at this point I'll never be getting the yarn. At least I paid on Pay Pal - maybe I can get my payment back. Is anyone is close to the outlet store, is it still open? It would be nice to have an explanation. This is just a cautionary tale, in case you are considering Fiesta Yarns.
 
Jan 11, 2017 08:07:05   #
MMWRay (a regular here)
 
Try Yarn Paradise instead. Nice fingering and lace weights cheap and fast. Ordered mine Jan. 4 and received it yesterday. To North Carolina.
Jan 11, 2017 08:13:27   #
LilgirlCA
 
With paypal you generally have 45 days to file a complaint and ask for the money back - Sept order is probably too late depending on when they actually took the money.
Jan 11, 2017 08:18:37   #
dyb317
 
The only information I have is a similar experience. I did receive one call telling me they were working on it, but many months went by before I actually received my order (6 or so.) Reading this site and being on their email list, I think they have changed owners and maybe are still working out the bugs. My problem is I forget what I wanted to make!
Jan 11, 2017 08:37:51   #
Ladyj960 (a regular here)
 
Have you tried calling. I used to have their number but don't any longer. I quit ordering from them, to much hassle. They did have nice yarn and good prices. I hated they took your money and you have to wait for products. PayPal should help you out. Do they have a Facebook page, something may be posted there.
Jan 11, 2017 09:12:50   #
Tonka's Mom
 
I didn't even think about Facebook. I'll try sending a message through there later today and see if I finally get a reply. Thanks for the thought!
 
Jan 11, 2017 12:18:33   #
vikicooks (a regular here)
 
I second the Ice yarn from Yarn- Paradise. Good prices ( even figuring in the s/h) and fast delivery.
Jan 11, 2017 15:01:17   #
Evie RM (a regular here)
 
Tonka's Mom wrote:
Back in early September I ordered some yarn from Fiesta. I've had long wait times in the past, but I'm always seduced back by their great offers, so I was willing to wait. Anyway, I received 1/2 of my order
months ago, but I'm still waiting for the lace weight. I've emailed, I've called and left messages (they say on their VM they'll get back to you within 24 hours). Well now, all the voice mails are full - all of them, so matter
where you try to leave a message you're out of luck. Are they out of business? I can only assume at this point I'll never be getting the yarn. At least I paid on Pay Pal - maybe I can get my payment back. Is anyone is close to the outlet store, is it still open? It would be nice to have an explanation. This is just a cautionary tale, in case you are considering Fiesta Yarns.
Back in early September I ordered some yarn from F... (show quote)


Did you pay for the whole order? Most places charge for only what ships when it ships, so you might have two or three charges on your credit card for the items ordered.
Jan 11, 2017 15:06:53   #
Augustgran (a regular here)
 
Might be too late for PayPal BUT if your credit card funded the PayPal you may be able to do that
Jan 12, 2017 07:06:47   #
PattyH
 
I am having the same problem. I am still expecting an order from October. I think something is going on because they are selling off all their samples. I've received 2 e-mails in the past month showing the sample garments for sale. I guess I won't be getting my yarn either. Thankfully it was only 1 skein and it was on sale. I may contact PayPal to see if I can get my money back. Fiesta didn't even respond to my last e-mail.
Jan 12, 2017 07:50:45   #
Conchalea (a regular here)
 
Tonka's Mom wrote:
Back in early September I ordered some yarn from Fiesta. I've had long wait times in the past, but I'm always seduced back by their great offers, so I was willing to wait. Anyway, I received 1/2 of my order
months ago, but I'm still waiting for the lace weight. I've emailed, I've called and left messages (they say on their VM they'll get back to you within 24 hours). Well now, all the voice mails are full - all of them, so matter
where you try to leave a message you're out of luck. Are they out of business? I can only assume at this point I'll never be getting the yarn. At least I paid on Pay Pal - maybe I can get my payment back. Is anyone is close to the outlet store, is it still open? It would be nice to have an explanation. This is just a cautionary tale, in case you are considering Fiesta Yarns.
Back in early September I ordered some yarn from F... (show quote)


There have been other posts about this company here on KP. Your problem is very common according to others. One big complaint was the huge delay in sending yarn to people who paid, ($$ are taken from your account immediately) while having a fully stocked booth at Stitches. The $$ from mail orders seemed to finance the trip to shows & all yarn looked to be diverted to the booth. If their voice mail is full, other than contacting PayPal or going on Facebook, as suggested, I don't have another remedy. As for a new owner, that happened earlier last year at least, so s/he has had plenty of time to figure things out. Good luck.
 
Jan 12, 2017 08:38:38   #
777cam
 
It took 5 weeks for me to get my order. I order on 9/30 and received it on 11/07. I did email them to see why it hadn't arrived yet and was answered that day. Hope you get your order. I do love the yarn that I bought.
Jan 12, 2017 10:30:14   #
BARBIE-s (a regular here)
 
Their yarns are reasonably priced but if I pay for yarn ordered, I expect to get a quick response and shipment in return, since you do have to pay extra for the shipping cost. My go to's are Knit Picks, or Willow for mail orders, quick response/shipment in return for payments, e.g. Ordered from Knit Picks on 01/10/17, order shipped from them yesterday. Pretty good service.
I might add I prefer purchasing locally when possible, no shipping charges, and I get to see/touch what I will be working with that way (and always have coupon for sales with me when I go to store).

Sorry you having trouble with paid for order. Contact PayPal immediately and ask what you can do to recoup your $$
Jan 12, 2017 20:38:52   #
Naughty Knitter
 
When I finally receive my order (4 months later) I also received an "are you happy" email. I told them that I was unhappy about the delay and the 'it will ship in 10 days" response to my phone call. I also mentioned the panning they are getting on KP and that I was not sure that I would make another purchase unless their policy changed. I never received any response, so I guess that they will continue to finance their business with others peoples money and deliver whenever they feel like it or whenever they have enough cash to deliver the mdse.
Jan 12, 2017 21:12:41   #
kneonknitter
 
Tonka's Mom wrote:
Back in early September I ordered some yarn from Fiesta. I've had long wait times in the past, but I'm always seduced back by their great offers, so I was willing to wait. Anyway, I received 1/2 of my order
months ago, but I'm still waiting for the lace weight. I've emailed, I've called and left messages (they say on their VM they'll get back to you within 24 hours). Well now, all the voice mails are full - all of them, so matter
where you try to leave a message you're out of luck. Are they out of business? I can only assume at this point I'll never be getting the yarn. At least I paid on Pay Pal - maybe I can get my payment back. Is anyone is close to the outlet store, is it still open? It would be nice to have an explanation. This is just a cautionary tale, in case you are considering Fiesta Yarns.
Back in early September I ordered some yarn from F... (show quote)


I learned my lesson about never dealing with them ever again, the first time I ordered from them & it took more than 4 months to get my yarn.
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