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Ushered out of LYS
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May 18, 2017 07:55:55   #
I purchased two skeins of yarn to make knockers at a new LYS. I was going to do two at a time so I casted on 3 stitches from each skein and then read the instructions and realized I only needed 50 yards per knocker. I took the stitches off the needles. I had not pulled but 3 feet off of each skein. I took one skein back to the store and the owner refused to exchange it because I had used it. Even after explaining what had happened, she still refused. The skein was still in the same condition as when I purchased it with the label intact. (This is a new shop with limited number of customers.) I told her that I had just spent over $100 two days earlier but I would not return and that she had poor customer service. She then ushered me out of the door. I would think she would do everything possible to keep her customers happy but apparently that is not the case. I live in Williamsburg, Va which is a small town and word spreads quickly of this type of treatment. Was I wrong about expecting an exchange without a problem?
May 18, 2017 07:59:32   #
gigi 722 (a regular here)
Used yarn is used yarn. Would you have wanted to buy it as new yarn?Owner could have handled it better, perhaps you could have also.
May 18, 2017 08:04:28   #
Sherryc (a regular here)
The owner should have given you your money back. Maybe you HAD used the yarn, but the entire skein was still intact. She could have sold it at a discount to another customer and kept you as a happy customer. Now she has a very unhappy customer who is going to give her a bad review if anyone asks about her yarn shop. Not good business at all.
May 18, 2017 08:06:09   #
dawnmc1 (a regular here)
Used yarn!!!
May 18, 2017 08:06:58   #
I agree, I would had be ticked when I found home with new yarn that had been used.
May 18, 2017 08:07:02   #
Moe C
Did the store have a visible policy about returns?
May 18, 2017 08:09:14   #
eikeat (a regular here)
gigi 722 wrote:
Used yarn is used yarn. Would you have wanted to buy it as new yarn?Owner could have handled it better, perhaps you could have also.

I totally agree. Shop owner could no longer resell your return as new and unused. Yes she should have explained it to you and handled the entire issue in a more diplomatic manner. I personally would not share this info with everyone you know. Could you perhaps use the yarn for a matching hat?
May 18, 2017 08:09:44   #
I give you bonus points for being honest - some would have just shoved the end back into the skein and returned it. Thanks for being honest because I would not want to purchase a slightly used skein of yarn.
May 18, 2017 08:10:02   #
jinx (a regular here)
Sorry, I agree with the store owner. Once you use the yarn no matter how much, it is used and should not be sold as new.
May 18, 2017 08:12:02   #
It WAS used yarn, and that is not returnable. You may have had unrealistic expectations, and perhaps the owner should have explained her return policy in better terms. An unfortunate experience all around. Turn lemons into lemonade - make more knockers to donate and be happy that you can help someone with breast cancer.
May 18, 2017 08:21:18   #
Thank you for making knitted knockers. I have been reading there is a shortage. This yarn will provide knockers for several women. Consider yourself blessed to be able to contribute to this wonderful organization.
May 18, 2017 08:21:28   #
I have read many complaints on here that yarn was purchased and when they weighed it, the ounces were not correct, therefore, someone may have used some and returned it. So........there is your answer. People don't like to purchase used yarns as new, especially if it has a high price. In your case you did not use some and then try to return.
May 18, 2017 08:23:19   #
Cathie bargenda (a regular here)
Always check when buying what the return policy is. Used yarn is used no matter what and she'd have to mark it down and take a loss.
May 18, 2017 08:25:35   #
morningstar (a regular here)
gigi 722 wrote:
Used yarn is used yarn. Would you have wanted to buy it as new yarn?Owner could have handled it better, perhaps you could have also.

May 18, 2017 08:29:53   #
Used yarn. You were honest but were expecting too much from the store owner. When buying new yarn from a store, one expects it to be unused. There are laws to protect the consumer too. The store owner was correct.
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