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Shout Out to Little Knits
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Oct 11, 2017 15:39:32   #
momcos
 
In the midst of all the negativity, I wanted to post something positive about an online yarn retailer. I ordered 17 balls of a yarn to make a tunic sweater from Little Knits last week. In preparing my shipment they noticed color variations in the yarn and that in their stock there was not enough of one dye lot to complete my order. I received an email informing me of such and was asked how I wanted to proceed with my order, if I still wanted the yarn or cancel the order. I was fortunate enough to find a color that I liked all in the same dye lot. My point is, I've read on this site many times of people receiving yarn from different dye lots and all the problems it created. This company took care of the issue before it became a problem.
 
Oct 11, 2017 16:04:59   #
deshka (a regular here)
 
I have been ordering from them also, love their sale prices and variety of yarns. Thanks for letting us know they check things like dye lots, so important. They must be quite busy, my last order was not sent for almost a week, but then it arrived in just a couple days after it was filled. Anyway, it's not like I was 'out' of yarn, and needed it yesterday.
Oct 11, 2017 16:06:16   #
GrumpyGramma (a regular here)
 
I love Little Knits! They're very responsive. I've never had an issue with dye lots when I buy yarn from them. Their bags are always a great deal for price too. I can't look at the website now because I would be too tempted to buy yarn and right now I can't spend money.
Oct 11, 2017 16:07:58   #
GrumpyGramma (a regular here)
 
deshka wrote:
I have been ordering from them also, love their sale prices and variety of yarns. Thanks for letting us know they check things like dye lots, so important. They must be quite busy, my last order was not sent for almost a week, but then it arrived in just a couple days after it was filled. Anyway, it's not like I was 'out' of yarn, and needed it yesterday.


It's a very small organization and not open everyday. I don't expect to order from them and start a project with the yarn this week. They can take awhile to fill an order but IMO it's well worth the wait.
Oct 11, 2017 16:27:28   #
knitteerli (a regular here)
 
Good to hear about good service, thank you!
Oct 11, 2017 16:41:29   #
Sunnydaze
 
Little Knits is one of my favorite companies. Have always had fast shipping and great prices especially on their sales.
 
Oct 11, 2017 16:46:50   #
hilltopper (a regular here)
 
Nice to hear momcos, thank you for sharing that information.
Oct 11, 2017 17:19:11   #
Hudson (a regular here)
 
Good for them and great for you. Thanks for letting us know.
Oct 11, 2017 18:54:03   #
tdorminey (a regular here)
 
I have always dealt with Sue (owner?) and have had similar customer care. I think it is a very small operation and she sometimes gets a little behind when she has a big sale going on, but never any major delays with my orders.
Oct 12, 2017 01:42:42   #
klrober (a regular here)
 
Someone there knows their yarn & what a dye lot is...wonderful!!
Oct 12, 2017 05:52:07   #
cinknitting (a regular here)
 
Lucky you!!
 
Oct 12, 2017 05:58:27   #
grandmatimestwo (a regular here)
 
Good to hear!
Oct 12, 2017 06:22:58   #
rujam (a regular here)
 
That's good to hear.
Oct 12, 2017 06:41:25   #
Nobleway
 
Wonderful service and experience!
Oct 12, 2017 06:44:03   #
lizzie13126
 
I have ordered many times and have never been disappointed. They are the best.
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