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Jimmy Beans Wool
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Oct 28, 2018 10:15:18   #
ps802
 
Jimmy Beans Wool has excellent customer service. I ordered a kit to make a hat for my granddaughter in her school colors. I ordered it on Oct. 15. It was here on the 18th. However, I left for vacation on Oct. 19. When I returned I noticed a delivery confirmation from JBW indicating my pkg. was delivered on Oct. 18. I was so busy packing and getting ready for vacation, I forgot I had received the pkg. When we returned home, I notified JBW that I never received the pkg. They immediately sent me a replacement kit with the request if I received the original pkg, to please let them know and they will send me prepaid return label to send the 2nd pkg. back to them.
As I was looking through my project bag, to my chagrin, I found the kit totally forgetting it was delivered. I immediately contacted JBW to let them know I had the kit.
They had already mailed the 2nd kit to me which I will be sending back to them. Customer service like that, IMO, is worth every penny spent on their website.
 
Oct 28, 2018 10:50:17   #
marciawm (a regular here)
 
Very nice company to do business with.
Oct 28, 2018 11:02:00   #
eikeat (a regular here)
 
In my experience, they always go the extra mile.
Oct 28, 2018 11:21:18   #
korteruckmar (a regular here)
 
They do have excellent customer service. My only complaint is that the colors of yarn that show on my 'puter aren't accurate, so it's a crap shoot.
Oct 28, 2018 14:28:32   #
jinx (a regular here)
 
That is good customer service. If it was my mistake I might keep and pay for the second kit.
Oct 28, 2018 14:32:31   #
sweetoth
 
Love Jimmy Bean, they're the best, and going to visit them is heaven
 
Oct 29, 2018 07:45:27   #
Cinwilso
 
I have purchased many skeins from JB and have always been happy with them!
Oct 29, 2018 08:27:03   #
Ladyj960 (a regular here)
 
That is great
Oct 29, 2018 17:55:32   #
Irene1
 
Great company. When I was unsure about the color on my monitor, I called them. Wonderful people, great service!
Oct 30, 2018 01:45:31   #
Nanamel14 (a regular here)
 
Great customer service, please show us a pic of your item when finished
Oct 30, 2018 09:51:11   #
Cindyallard
 
Their shop is beautiful, I love going there, my hubby on the other hand sometimes wished I’d never heard of them. Their shop is in Reno, Nevada
 
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