I purchased some strabella yarn to make a ruffle scarf. I have used this before without any problems and have made quite a few. I bought some more when it was on sale and put it aside to make a scarf. I took it out recently and it was damaged. Part of the yarn was ripped in many places. I contacted the Premier Yarn Company twice and have not gotten a response at all. I dont know why they dont respond when a customer write them. Be warned to check you starbella yarn or other yarn you purchase from this company. They dont believe in customer service. What a shame.